Workshops & Tutorials: Tutorial 11

Classical think aloud evaluation of Human Computer Interaction

Duration: One day
Schedule: Sunday, 21st March 2010
Fee: Rs. 5,000
Participants: 10-30

Aim
The participants in this course will benefit by learning how to conduct a think aloud evaluation of interaction designs and user interface prototypes. Probably most people attending an HCI event will agree that the think aloud method is the most frequently used, and most valuable single technique of getting access to the users’ minds. But what is a think aloud evaluation? Basically it is a usability professional observing a target user; the target user performs a task with a user interface prototype, and at the same time tells what is on her mind. The goal with the evaluation is to identify problems occurring during the target user’s interaction with the design prototype. The technique originates from cognitive psychology. It relies on the usability professional’s ability to do task analysis, and to facilitate and observe the user’s verbal behavior. This course delivers a complete guide for conducting a think aloud evaluation session in the tradition of Human computer interaction.

This course is intended for people attending the HCI event who are interested in learning about, or adjusting their knowledge and skills in, human-oriented evaluation within HCI. The topics that will be covered include theory and guidelines for classical and relaxed styles of think aloud evaluation procedures, adaptation of think aloud evaluation to different settings and target user groups, and comparison, analysis and communication of usability problems to colleagues and clients in multi-site think aloud evaluations. Prior knowledge of cognitive psychology is not required.

Content
Planned schedule:
Case presentation: What is Think Aloud? / Torkil Clemmensen
Lecture on Classical Think aloud theory / Torkil Clemmensen
“Hands-on" sessions with feedback to participants /Tutorial participants, helped by tutor and assistant tutors
Lecture on the use of the think aloud method in Human Computer Interaction / Torkil Clemmensen
Structured exercise 1: facilitating Think aloud during usability testing in different settings /Tutorial participants, helped by tutor and assistant tutors
Structured exercise 2: communicating the results of Think aloud usability evaluation /Tutorial participants, helped by tutor and assistant tutors
Summary of the day / Torkil Clemmensen

A short biography of the tutor
Torkil Clemmensen

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